Frequently Asked Questions

We use premium full grain leather sourced from the finest tanneries in South Africa. Our leather is vegetable tanned and naturally dyed, ensuring durability and a beautiful patina that develops over time. Each piece is carefully selected for quality and consistency.

To maintain your leather products:

• • Keep them away from direct sunlight and heat sources
• • Clean with a soft, dry cloth regularly
• • Use leather conditioner every 3-6 months
• • Store in a cool, dry place when not in use
• • Avoid exposure to water and harsh chemicals

Yes, all our products are handcrafted by Me (Quintin Hills). Each piece is carefully cut, stitched, and finished by hand, ensuring the highest quality and attention to detail. This traditional craftsmanship results in unique, durable products that last a lifetime.

Standard shipping within South Africa takes 3-5 business days. Express shipping is available for 1-2 business days. International shipping typically takes 7-14 business days depending on the destination. You'll receive tracking information once your order ships.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please note that customers are responsible for any import duties or taxes that may apply in their country.

We offer free standard shipping on orders over R1500 within South Africa. For orders under R500, a small shipping fee applies. International shipping rates are calculated based on weight and destination.

We offer a 30-day return policy for unused items in their original packaging. Custom or personalised items cannot be returned unless there's a manufacturing defect. Please contact us before returning any items.

To return an item, please contact us at info@hillies.co.za with your order number and reason for return. We'll provide you with a return authorisation and shipping instructions. Return shipping costs are the responsibility of the customer unless the item is defective.

Once we receive your returned item and verify its condition, refunds are processed within 5-7 business days. The refund will be issued to your original payment method. You'll receive an email confirmation when the refund is processed.

Yes, we offer various customisation options including embossing, engraving, and custom colors. We can also create completely bespoke pieces based on your specifications. Contact us to discuss your custom requirements.

Custom orders typically take 2-4 weeks depending on complexity. Simple personalisation like embossing may take 1-2 weeks, while complex bespoke pieces can take 4-6 weeks. We'll provide you with a specific timeline when you place your order.

Absolutely! Please contact us at info@hillies.co.za with your requirements, including size, leather type, color preferences, and any special features. We'll provide you with a detailed quote and timeline for your custom piece.

We're here to help! You can reach us through:

• • Email: info@hillies.co.za
• • Phone: 082 778 3380
• • Contact form on our website
• • Social media channels

We typically respond within 24 hours during business days.

Currently, we operate primarily online to provide the best prices and service to our customers. However, we do participate in local markets and events. Follow us on social media to stay updated on where you can see our products in person.